IBM HR - Your Career & Your Learning

Overview:

IBM HR aims to enhance its internal employee "Your Career" notification feature to provide personalized and timely updates to employees regarding career development opportunities within the company. This enhancement focuses on improving user experience (UX) and incorporating a design system to ensure consistency and scalability across platforms.

User Persona:

Lou, a mid-level software engineer at IBM, is ambitious and actively seeks opportunities for career growth within the company. He requires personalized notifications that align with his career aspirations and preferences.

User Flow:

1. Notification Subscription:

   - Lou accesses the "Your Career" section within the IBM HR portal.

   - He opts to subscribe to notifications related to career development opportunities, promotions, skill-building workshops, and mentorship programs.

2. Personalized Preferences:

   - Lou specifies her his interests, such as leadership roles, technical advancements, or cross-functional projects.

   - He selects his preferred notification frequency and delivery channels, including email, mobile app push notifications, and in-platform alerts.

3. Notification Delivery:

   - When new career opportunities aligning with Lou’s preferences become available within IBM, the system triggers personalized notifications.

   - Lou receives notifications tailored to his career goals, indicating job openings, training programs, or networking events relevant to his interests. His manager can also share training and set up notifications for 1 on 1 and review touch points.

4. Actionable Content:

   - Each notification provides clear, concise information about the opportunity, including role details, required skills, and application deadlines.

Each notification is color coded to display status.

   - Lou can directly interact with notifications on a notification page, where he can review further details, express interest, or apply for relevant positions.

UX Enhancements:

-  Personalization: The system utilizes machine learning algorithms to analyze Sarah's career history, performance, and preferences, ensuring tailored recommendations.

-  Intuitive Interface: The "Your Career" section features a user-friendly interface with intuitive navigation, allowing Lou to easily manage his notification preferences and explore opportunities.

-  Accessibility: The design prioritizes accessibility standards, incorporating features such as screen reader compatibility and adjustable font sizes to cater to diverse user needs.

Design System Deliverables:

1. Component Library:

   - A comprehensive library of reusable UI components, including buttons, forms, cards, and notifications, ensures consistency in design and functionality.

2. Visual Guidelines:

   - Defined typography, color palettes, and iconography maintain visual coherence across the platform, reinforcing the IBM brand identity.

3. Responsive Layouts:

   - Design guidelines ensure responsiveness across devices and screen sizes, optimizing the user experience for desktop, tablet, and mobile users.

4. Interaction Patterns:

   - Consistent interaction patterns for actions like subscribing to notifications, viewing job details, and applying for positions enhance usability and reduce cognitive load for users.

Outcome:

By using UX best practices, the enhancements for the "Your Career" notification feature with personalized recommendations, improved UX, and a added additional Notification features to IBM's robust Carbon design system. This new feature IBM HR empowers employees like Lou to proactively pursue their career goals within the organization, fostering talent retention and professional development.