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Portfolio
CT.Gov
Led Service Design Initiative for the state of Connecticut Residents by researching the expansive service layer of the State of Connecticut ecosystem. Identified cross agency events, User personas, Journey maps, Service Design maps, and process flows for CT.gov and Resident Eligibility screener for both State and Federal programs.
Delta
Kiosk
Researched and explored Delta Airlines Irregular Operations (IROP) service layer to develop screens for Delta's airport self-service kiosk to address passengers needs that are outside the normal boarding scenarios. Created wireframes and prototypes to build out the new IROP user experience,
CashPath
​​Senior UX Interaction Designer and Director for Mobile Consumer Savings App.
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Designed design comps and defined scenarios, and mobile architecture.
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Collaborated with Data Scientist and Business to create innovative state-of-the-art designs.
V O Y A
​Lead IA and UX for Voya, formerly ING.com consumer portal rebranding and new Participant Portal & Mobile 1st initiative (Android/IOS).
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Researched & Produced: wireframes, site architectures, documentation for user-centric designs for participants 401K app.
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Worked with Industrial Design team, Drupal Developers, Content team and Business Stakeholders to develop user centric designs and UX solutions
Pitney Bowes -
Volly
Pitney Bowes: Volly Mailer Portal
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Lead Designer, Interaction Designer & Lead IA for Volly.com consumer portal – and online mailer portal and mailer dashboard
Clients
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