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About

I started in UX at AT&T Labs in Middletown, NJ. I was leading the AT&T global site redesign as the Director of Rich Media for AT&T.com. The initiative was to address usability and partner with our Human Factors lab to drive usability for our global audience.

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Meet Jane

As Lead UX Designer, Information Architect, and Interaction Designer, I partnered with the stakeholders and IT to problem solve both desktop and mobile ID card workflows for iOS and Android. Through stakeholder engagement, design-thinking exercises, user and stakeholder interviews, journey mapping, workflow design, and wireframe creation, I developed a clear and intuitive digital ID card experience focused on reducing friction and building user confidence.

Summary of Skills

50+

UX, Management and Design Skills

UX Management & Leadership Skills

 

 

Leadership & People Management

  • Design Management and Process

  • Team leadership & mentoring 

  • Hiring, coaching & performance management 

  • Stakeholder collaboration

  • Roadmaps & vision statements

  • Conflict resolution & cross-team facilitation 

  • Process definition & team culture building
     

Strategy & Business Acumen

  • UX strategy & vision setting 

  • Aligning design with business goals & KPIs 

  • Roadmapping & prioritization

  • Business Requirements

  • Measuring impact & demonstrating ROI 

  • Cross-functional leadership & executive communication

 

UX Design Skills & Deliverables

  • UX Design 

  • Service Design 

  • Conversational Design 

  • Empathetic UI Design 

  • Personas 

  • User Journeys 

  • Interaction and User Flows 

  • Information Architecture

UX Skills / Tools

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Design Tools

  • Figma / FigJam 

  • Sketch 

  • Adobe Creative Suite 

  • Wireframing 

  • High & Low Fidelity Prototypes

 

Collaboration & Productivity Tools

  • Mural / Miro (whiteboard collaboration tools) 

  • Atlassian: Confluence & Jira
    (+ Confluence Management) 

  • Microsoft suite: PowerPoint, Word, Visio, Teams (MS Office)

 

User Research & Testing Tools

  • UserZoom, UserTesting

 

Technical Skills

  • HTML 

  • AI

 

Methodologies & Frameworks

  • Agile development methodologies / Agile Methodology 

  • Enterprise Design Thinking 

  • Design Systems

 

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See Jane in Numbers

20+

Years of UX, Management and Design Experience

3

Degrees

30+

Business Engagements

6

Graduate Certifications

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