Jane Gallagher
UX Professional
SKILLS
Leadership | Human Centered Design
Figma and Sketch
Visio
Microsoft Office & Word
Mural/Miro
Design Thinking
Roadmaps
Information Architecture
Digital e-buisness B2B Frameworks
Scope, Vision and Communication Plans
Mentor and Coach
CONTACT
EDUCATION
2005-2007
Masters in IT Business Management (MSBM)
Colorado Technical University GPA:4.0
Educated in advanced technical expertise and managerial skills to lead UX IT strategy.
Courses:
â–ª Leadership
â–ª Transforming the Enterprise with IT
â–ª Managing e-Business
â–ª Organizational Behavior
â–ª Marketing in the Digital Age
2005 - 2006
Masters of Science - Information Technology (MSIT)
Colorado Technical University GPA:4.0
Educated in Information technology knowledgebase and project management skills to manage UX/IT strategy.
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Courses:
â–ª Digital e-business Frameworks
â–ª Relational Database Management System
â–ª Database Analysis
â–ª Project Planning
â–ª Value propositions
â–ª IT Systems Development
â–ª IT Systems Implementation
â–ª Project Management Processes in Organizations, Schedule and Cost Control
Techniques
â–ª Project Management Processes in Organizations, Schedule and Cost
â–ª Contracting and Procurement
â–ª Writing Scope, Vision, Business and Communication Plan
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Bachelor of Science
Marymount College, Tarrytown, NY
Studied Computer aided design and Art psychology
PROFILE
I am a senior UX professional certified in Human-Centered Design (HCD) and IBM Enterprise Design Thinking. I hold dual master’s degrees in Information Technology and IT Business Management, along with a Bachelor’s degree in Fine Art. I pursued my Master’s in IT specifically to bridge the gap between technology and design. This dual perspective gives me a deeper understanding of how technology can be leveraged to support and enhance the user’s journey. I apply UX strategy and Design Thinking to translate complex technology into intuitive, business-aligned experiences that drive user adoption and product success.
WORK EXPERIENCE
2014 - Present
UX Consultant
See Jane UX, llc
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Empathetic UX leader who drives the end-to-end UX process and oversees the design of intuitive, user-centered web and mobile applications that align with both business objectives and user needs.
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Collaborate closely with development teams, product owners, and business stakeholders to translate designs into high-quality digital products.
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Translate complex business requirements into clear, thoughtful user journeys and software design solutions.
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Advocate for the user by integrating UX research, usability principles, and accessibility standards throughout the design process.
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Recommend and implement UI/UX best practices, design system enhancements, and user-flow improvements to continuously elevate the user experience.
2024 - 2025
UX Design Manager
Highmark Health
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Hands on team lead in user research initiatives, brainstorming exercises, rapid prototyping, journey mapping, wireframing, user story and persona development.
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Mentored and coached team of designers in ux engineering and Human Centered Design to understand customer needs along the customers journey to create ideal experiences that bridge the business and user needs together.
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UX lead for all new projects including Design System enhancement, Find-a-Dentist Search, and the Paperless experience.
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Built out new prototype for Consumer Dental search experience based on extensive competitive analysis and user research insights driving 62% more searches for Dental providers.
2014 - 2024
UX Manager/UX Consultant
See Jane UX, llc
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State of Connecticut – ct.gov |
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Led UX direction and UX Service Design team. Spear-headed service design user research initiative for State of Connecticut Residents in an Agile environment.
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Researched expansive service layer of the State ecosystem to find cross agency events to develop robust user persona’s, journey maps, wireframes, and process flows for user centric deliverables.
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Built out AI Chatbot, Health.CT.gov, Business.CT.gov, and other CT.gov portals, including an Eligibility screener for Connecticut Residents to apply for State Benefits and Programs.
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Created specific user experiences for residents that have needs crossing over multiple State service levels such as: Health, State Health Insurance, Aging, and DMV.
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Bluecross/BlueShield |
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Led UX design system organization. As Senior UX strategist delivered customer advocate dashboard enhancements that provided updated client claim features including but not limited to Safe-mode, Cloning, Case creation, and Case details information, interaction design and functionality.
Mathworks |
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Lead UX Consultant on enhancement projects for AI & machine learning redesign of scientific app, AI Training app designs.
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IBM HR CIO |
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December 2019 – December 2020
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Created new Notification functionality for system wide Employee IBM Your Career & Your Learning Dashboard.